The main obstacles to implementing remote services in the research-assisted development project are clarified by compiling previously collected experience, which is needed to develop an easy, centralized and innovative remote service point.

EtKot – User-centric concept design for remote services


The project outcomes serve as a basis for subsequent technical development of the remote service point and further design and technological solutions.

Objectives
  • The goal is to design a remote service concept that both customers and professionals can and want to use.
  • Provide a user-friendly, usable basis and guidelines for the technical development of the remote service platform.
  • Explore future remote service concepts that can exploit virtual reality technologies (VR, XR), software robotics and artificial intelligence (AI).